Published 13 Nov 2025
This page explains how you can contact C24VIP about your personal information, what we may hold about you, and how we respond to privacy-related requests.
When we say “C24VIP”, “we”, “our” or “us”, we mean the operator of this website. When we say “you”, we mean any visitor or user of c24vip.com. This page works together with our main Privacy Policy. If anything here seems unclear, please read the Privacy Policy first and then contact us with any questions.
Because C24VIP is an informational and affiliate website (not an online casino operator), the personal information we hold about you is limited. In practice, it may include:
We do not operate player accounts, payment accounts or gaming wallets, and we do not have access to any casino account you open with a third-party operator.
Subject to applicable privacy laws, you may have the following rights in relation to your personal information:
• Right to know and access
You can ask us whether we hold personal information about you and, if so, what categories of information we hold, how we use it and with whom we share it. Where reasonable, you can request a copy of that information.
• Right to correction
If you believe that personal information we hold about you is inaccurate or incomplete, you can ask us to correct or update it. We may ask you for evidence that supports your request.
• Right to withdraw consent
If our use of your personal information is based on your consent (for example, email marketing or certain cookies), you can withdraw that consent at any time. This will not affect any use of your data that occurred before withdrawal. Typical ways to withdraw consent include using the “unsubscribe” link in marketing emails, changing your cookie preferences in our banner or settings, or contacting us directly.
• Right to deletion (where applicable)
In some situations, you can ask us to delete personal information we hold about you. This right is not absolute and may be limited by our legal obligations, the need to defend or establish legal claims, or the rights and freedoms of other individuals.
• Right to complain
If you are not satisfied with how we handle your personal information, you can contact us first so that we can try to resolve the issue. Where available, you may also contact your local privacy regulator or data protection authority.
To exercise your privacy rights, please send us a written request. You can do this by emailing our privacy contact address (as shown in our Contact or Privacy sections) or by using any dedicated privacy request form we may provide.
To help us handle your request efficiently, please:
If we need more information to verify your identity or to understand the scope of your request, we will contact you.
To protect your privacy, we may need to verify that you are the person you claim to be before we answer certain requests, especially access, deletion or correction requests.
Verification may involve:
We will not use verification information for any purpose other than verifying your identity and handling your request.
In some situations, we may not be able to provide all of the information you request or fully comply with your request. Examples include:
If we cannot fully comply, we will explain our decision as clearly as we reasonably can and tell you about any options you may still have.
We aim to respond to privacy requests within the time period required by applicable privacy laws. In many cases this will be within 30 days of receiving a complete request.
We generally handle privacy requests free of charge. However, we may charge a reasonable fee or refuse to act on a request if it is clearly excessive, repetitive or manifestly unfounded, as permitted by law.
If you submit a request on behalf of another person (for example, a family member or a client), we may need proof of your authority to act on their behalf and enough information to verify the identity of the individual concerned. If we cannot verify your authority or the individual’s identity, we may not be able to respond to the request.
We may update this Privacy Requests page from time to time to reflect changes in our practices or in applicable privacy laws.
Last updated: 13 November 2025
