C24VIP is an independent casino-review website for Canada. We do not run games, take bets, process deposits, or hold player funds. This page explains how to contact our team, what we can help with, and how to reach us for privacy or grievance matters. Content is intended for adults: 19+ in most provinces (18+ in Alberta, Manitoba, and Québec).
| Channel | Purpose | What to include | Target response time |
| hello@c24vip.com | Editorial questions, corrections, review feedback, media/press | Page URL, short summary, evidence (screenshot or reference), your contact | 24–48 business hours |
| partnerships@c24vip.com | Partnership proposals and commercial queries | Company name, proposal outline, relevant brand list | 2–4 business days |
| privacy@c24vip.com | Privacy, consent, and grievance requests (Canada) | Describe your request, the email you used on our site, any relevant IDs (e.g., cookie/analytics ID), province/territory | Acknowledgment within 72 hours; resolution within 30 days where applicable |
| Accessibility (email hello@c24vip.com with subject “Accessibility”) | Report a barrier (screen reader, contrast, keyboard navigation, mobile UI) | Device, OS, browser, assistive tech (if any), page URL, brief steps to reproduce | First look within 2 business days |
| Abuse report (email any inbox above) | Misleading offers, broken/outdated links, security or safety concerns | Operator name/URL, what happened, timestamp, screenshots if possible | First look within 2 business days |
Postal correspondence (optional):
C24VIP Media, [Full mailing address], Canada.
If your inquiry concerns personal information, consent, or cookie preferences, email privacy@c24vip.com with subject “Privacy Request.”
We will verify your identity (to protect you) and aim to respond within applicable timelines. You may withdraw consent to non-essential analytics at any time via your browser controls and our cookie settings. If you believe your concern remains unresolved after our reply, you may seek further recourse with the appropriate privacy regulator in your province or at the federal level.
We routinely refresh reviews to reflect current terms, payment methods (e.g., Interac, cards, bank transfer, e-wallets), and security practices.
If you face a barrier on our site—screen-reader issues, color contrast, focus order, or navigation problems—email hello@c24vip.com with “Accessibility” in the subject. Share your device, OS, browser, and the page where the issue occurs. We will provide an accessible alternative where possible and fix the underlying problem.
Our core hours follow Canadian business days. During public holidays or exceptional events, response times may be longer. For urgent safety concerns (for example, a high-risk claim in a review), include “URGENT” in the subject so our editors can prioritize your message.
Real-money play carries risk. Set limits, use time-outs, and consider self-exclusion tools offered by operators. Provincial help and community resources are available; if gambling stops being fun or feels out of control, seek support in your province or territory. Minimum legal age applies as set by each jurisdiction.
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